At J & A Mower Inc, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help with a simple and hassle-free return process.
Return Period
You may request a return within 60 days of the delivery date.
Returns requested after 60 days may not be eligible for a refund or exchange.
Eligible Returns
We accept returns for both defective and non-defective products that meet the return requirements.
Products must be returned in their original condition with all accessories, manuals, and original packaging whenever possible.
Free Return Shipping
We offer free return shipping on all approved eligible returns within the United States.
Return Label Included
A prepaid return shipping label is included with every approved return request, making the return process simple and convenient.
Please do not return any product without first contacting our customer support team.
Return Condition
Returned items should be:
- In new or gently used condition
- Complete with all original parts and accessories
- Returned in the original packaging whenever possible
Returns may be refused if products are damaged due to misuse, abuse, unauthorized modifications, or improper handling.
Refunds
Once your returned item has been received and inspected, approved refunds will be processed within 7 business days.
Refunds are issued to the original payment method used for the purchase.
Depending on your financial institution, it may take additional time for the refund to appear in your account.
Exchanges
We gladly offer exchanges for eligible items within the 60-day return period, subject to product availability.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging (if applicable)
Our support team will review your request and provide the appropriate solution.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If an order has already shipped, it will need to follow this Return & Refund Policy.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
J & A Mower Inc
Email: support@jandamowerinc.com
Phone: (908) 964-9199
Address: 1338 Stuyvesant Ave, Union, NJ 07083, United States
